Have you ever noticed that many businesses hold exit interviews to find out why people are leaving, yet few hold retention interviews to find out why people are staying? Retention interviews, when used as part of your performance appraisal process, can give you...

Have you ever avoided a conversation because the thought of giving the feedback and the possible response from the person was enough to make your stomach knot in fear? When you knew you should say something, but you just didn't know how? This is the time to dust off...

Performance reviews are only for employees and not the boss - right? Wrong? The biggest mistake business owners and CEOs make is thinking they don't need a performance review, that they know what they need to do and they just need to be left alone to get on and do it....

Many of you know my background, but for those who may not, for 20 years I was a Human Resource Manager in a range of different public and private sector companies. One of my niche areas of expertise was performance management. In that time I assisted to create and...

Performance Management is simply the name we use for the process to help employees gain clarity about their role and their performance, so they can make any adjustments needed. It is jargon for guiding your employees to better performance. Your employees come to work...