Running an NDIS Support Worker Agency & Need help with your HR?

Templates & forms specifically for NDIS Support Worker Agencies to help with their human resources.


Total cost $440 Incl GST. Annual Renewal $44 Incl GST. Cancel at any time.

NDIS Support Worker Agency Manual Cover

Need to create a Support Worker employee handbook, but don’t know where to start?

NDIS Support Worker Agency HR Manual includes everything you need to create a fully compliant employee handbook for your support workers and your admin team.

All the policies, forms and letters are contained in one simple, plain English, easy-to-use package developed by experienced HR practitioners and experts.


If you are an individual family or person under the NDIS and are choosing to self-manage and directly employ your own support workers, our NDIS Self Managers Kit is a better match for you.

Why choose the NDIS Support Worker Agency HR Manual?

Essential policies & forms included

Easy to Customise Word Format

Easy to customise

Comes in Word format. Simply insert your company name and details.

Up to date

Up to date

2024 edition – Current with Australian  Legislation.

Trusted since 2007

Trusted since 2007

First published in 2007. Used in thousands of businesses.

Updates included

Updates included

All updates included for 12 Months. Super low-cost updates thereafter.
Instant Download

Instant Download

No waiting for books or complex software. Get started today.

Australian made


Written specifically for Australian small to medium support worker agencies.

Free preview policies

Download Free Sample Employee Policies & Full Index

Download the full contents list and a number of free HR policies.

What Employee Policies Are Included?

Imagine being easily able to handle these areas. NDIS Support Worker Agency HR Manual contains policies on each of these key HR issues:

Before You Start

  • Details on the legal things you need in place before you hire your first employee

Recruitment & Selection

  • Position Descriptions
  • Recruitment & Selection
  • NDIS Worker Screening Checks
  • Working With Children Checks
  • Referee Checks
  • Induction
  • Probation
  • Work Experience & Internships
  • Work Trials

Behaviour & Code of Conduct

  • Diversity & Inclusion
  • Anti-Discrimination
  • Workplace Bullying
  • Sexual Harassment
  • Racial Vilification
  • Whistleblowing
  • Code of Conduct
  • Discipline & Dismissal
  • Alcohol & Drugs
  • Anti-Bribery & Corruption
  • Smoking
  • Grievance Procedures
  • Conflict of Interest (Including Personal Relationships at Work)

Performance Learning & Development

  • Performance Reviews
  • Learning & Development
  • Continuing Professional Development (CPD)
  • Unsatisfactory Performance & Poor Performance
60 day money back guarantee

Safety & Security

  • Workplace Health & Safety (Statement of Policy)
  • Opening & Closing the Office
  • After Hours Access
  • Robbery, Hold-Ups, Bomb Threats and Riots
  • Unacceptable Client Behaviour
  • Domestic & Family Violence
  • Mental Health
  • Receiving Goods Loss Prevention
  • Manual Handling
  • First Aid
  • Office Security
  • Fire
  • Working From Home
  • Waste Management & Accidents
  • Workplace Rehabilitation
  • Workplace Surveillance
  • Safely Disposing Discarded Syringes (Sharps)
  • Safe Work Practices
  • Home Security
  • Administering Medication
  • Behaviours of Concern
  • Mealtime Management
  • Epilepsy & Seizures
  • Pandemics
  • Natural Disasters & Severe Weather
  • **NEW** Right to Disconnect

Information Technology 

  • Information Technology
  • Acceptable Use of Artificial Intelligence (AI) in the Workplace
  • Internet & Social Media
  • Data Breaches
  • Emails
  • Smartphones & Tablets
  • Personal Mobile Phones, Instant Messaging
  • Personal Calls & Personal Mail
  • BYOD (Bring Your Own Device)
  • Printers, Copiers & Faxes

Administration & Support

  • Office Appearance
  • Meeting Rooms
  • Client Service
  • Media Enquiries
  • Telephones
  • Expenditure & Purchasing
  • Corporate Credit Cards
  • Motor Vehicles
  • Lost Property

Conditions of Employment

  • Employment Type
  • Job Sharing
  • Hours of Work
  • Rest and Meal Breaks
  • Breaks Between Shifts
  • Flexible Working Arrangements
  • Casual to Permanent Conversion
  • Time Off in Lieu
  • Punctuality
  • Shift Swapping
  • Public Holidays
  • Overtime
  • Timesheets
  • Family Friendly Provisions
  • Pregnancy
  • Gender Affirmation Team Members
  • Reasonable Adjustment
  • Pay & Pay Records
  • Pay Transparency
  • Salary Sacrifice
  • Privacy of Personnel Files & Records
  • Access to Records
  • Staff Privacy
  • Staff Discount
  • Car Parking
  • Annual Leave & Cashing Out Annual Leave
  • Personal Leave (Sick Leave, Carers Leave)
  • Paid & Unpaid Parental Leave
  • Compassionate Leave
  • Study Leave
  • Jury Service
  • Community Service Leave
  • Leave Without Pay
  • Long Service Leave
  • Parental Leave
  • Adoption Leave
  • Christmas Closedown
  • Outside Employment
  • Ongoing Worker Screening Checks
  • Termination of Employment
  • Redundancy
  • Exit Procedures
  • Abandonment of Employment
  • Death
  • Privacy & Confidentiality
  • Intellectual Property
  • Appearance & Uniforms
  • Travel – Use of Own Car
  • Travel – On Business
  • Trade Union Membership
Easy as 1 2 3

Easy As 1…2…3…

Create your employee handbook in minutes. Start by downloading the documents (they come in Word format). Then search and replace ABCD with your company name. Finally, review your document and tweak the processes to match how you want your business to run. Simple!

Wonderful feedback for our HR Manual

Saved me about 2 months worth of effort

"Your policies and procedures are well written, easy to read, easy to customise and have saved me about 2 months worth of effort. They also help to define a company culture that I'm proud to work at. You have been an invaluable assistance to us, and your pack is worth 10x what you charged for it!"

Gareth Mahon

The Care Side, West Perth WA

Perfect for a small company

"What I liked most about Instant HR Policies & Procedures is just that - Instant! These manuals are perfect for a small company just starting to get to grips with HR practices and the value they can add to the company. It has a lot of information that could easily be overlooked. It is easily updated or customized to the company's requirements and is very easy to purchase. "

Heidi Casey


What’s in the NDIS Support Worker Agency HR Manual pack?

Download today and receive the NDIS HR Manual PLUS all of these bonuses.

HR Policies & Procedures Bonuses
NDIS Agency HR Manual Cover

Employee Handbook

NDIS Support Worker Agency – HR Manual Manual

Comprehensive policies and procedures suitable for all support worker agencies.

NDIS Support Worker Agency Orientation Manual


Bonus 1: New Employee Induction Manual

A New Employee Induction Manual covering all the essential things a new support worker needs to know in their first week of employment with your company.

It will help you plan and deliver highly focused inductions to get your new team member up to speed – FAST, as well as limit the, “You didn’t tell me that” conversations down the track.

NDIS Support Worker Agency HR Forms


Bonus 2: NDIS Support Worker Agency HR Forms

A pack filled to the brim with useful HR Forms and templates including:

  • Position Description Templates (blank as well as one specifically for support workers)
  • Job Advertisement Template
  • Recruitment and Selection Checklist
  • Applicant Acknowledgement Letter
  • Applicant Rejection Letter
  • Reference Check
  • Welcome Letter
  • New Team Member Checklist
  • Induction Form – General
  • Induction Form – Manager/Supervisor
  • Team Member Details Form
  • Payslip Details Form
  • Leave Application
  • Agreement to Take Annual Leave in Advance
  • Timesheet
  • Probation Evaluation Form
  • Performance Appraisal Form
  • Gender Affirmation Plan
  • Exit Form
  • Exit Checklist
  • Resignation Acceptance
  • Working from Home Agreement
  • Part-time Hours of Work Agreement
  • Change of Pay Rate Letter
  • Transfer/Promotion Letter
  • Motor Vehicle Accident Report Form
  • Expense Form
  • Letter of Appointment (Casual)
  • Letter of Appointment (Full-time/Part-time)
  • Payroll Deduction Form
  • Probation Success Letter
  • Unsuccessful Probation Letter
  • Christmas Close-Down Notice
  • Incident Report / Safety Incident Report
  • Unsatisfactory Work Performance /Discipline – First/Second Warning
  • Performance Improvement Plan
  • Record of Meeting With Employee
  • Unsatisfactory Work Performance/ Discipline – Final Warning
  • Letter of Termination – With Notice
  • Letter of Termination – Summary Dismissal/Serious Misconduct
  • Excess Leave
  • Casual to Permanent Conversion
  • And Many More!
Human Resource Management Articles

Implementation Tips

Bonus 3: HR Articles

A pile of practical and useful HR articles to help you implement your HR Policies & Procedures in your business. This booklet includes:

  • Reasons why you need a HR Manual.
  • Implementation Tips on how to implement your HR Manual.
  • How to write your own HR Policies.
  • How to hire your first team member.
  • How to make Codes of Conduct “stick”.
  • Firing Tips – how to fire someone respectfully.
Employee performance review forms

Employee Performance Reviews

Bonus 4: Performance Review Templates & Forms

A range of different Employee Performance Review forms, ranging from simple one-page forms to more detailed and complex strategies.

New employee induction book

Employee Inductions / Onboarding

Bonus 5: New Employee Induction ebook

Practical tips, strategies and advice to get your new employee up to speed FAST!

Click Here to buy Instant HR Policies & Procedures + All The Bonuses


Total Cost Just $440 Incl. GST

Plus an annual renewal of $44 Incl. GST

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Your NDIS Support Worker Agency HR Manual Questions Answered

Frequently asked questions about the NDIS Support Worker Agency pack.

Is the employee handbook up to date?

We review the package in full at the beginning of each year and after every major legislative update to ensure the content is always current.

Are all the bonuses included in the price?

Yes. You get the full NDIS Support Worker Agency HR Manual, as well as all of the bonuses included for the one price.

Are updates included?

You get access to 12 month’s of update included in your initial purchase. After 12 months, you will be billed a low renewal rate of just $44 incl. GST annually to retain access to every update issued each year. That’s ongoing peace of mind!

Is there a guarantee?

We offer a 60-day 100% money back guarantee.

Are they easy to customise?

All the documents come in either Word format (so you can edit them) or PDF (for purely informational documents that you don’t need to edit). If you can use the basic features of Word, you can edit these documents. We also include instructions so you can update your contents page when you are finished editing.

Can you customise the documents for me?

While most businesses find they don’t need any extra help editing their manual, if you do have a challenging HR issue then we recommend you work with a local HR consultant to get one-on-one attention.

Why do you recommend we run our final employee handbook past our lawyer?

Employment relations in Australia is highly complex. No template package can cover every business structure, or unique employment challenge. That’s why we recommend every employee manual (no matter whether developed by using our templates or in conjunction with a HR consultant), be run past your lawyer to ensure your specific circumstances are taken into account.

Does it include full WHS policies & procedures?

While we do include some general WHS policies, unfortunately, the legislation still is not consistent across Australia.. You will still need to develop organisation specific WHS policies and procedures for your business.

Will this get me full NDIS Accreditation?

No. This pack will assist you meet your NDIS HR Accreditation requirements, but there are a stack of additional requirements you need to comply with to become an NDIS Accredited provider. Check with the NDIS for the latest requirements.

Why is it so inexpensive?

We regularly get calls from people wanting to know why we don’t charge hundreds more for the package. We believe every business has the right to know how to comply with employment legislation without breaking the bank. That is why we pruned out everything that adds unnecessary cost. There is no fancy additional software, no disks, no packaging and no printing so we can keep costs as low as possible.

I haven't received my download emails. Can you help?

First, take a look in your junk or spam folder as sometimes they end up in there. If you don’t receive your download email within 5 minutes of purchase, please get in touch. Hotmail accounts and some business accounts with super aggressive spam filters may eat our download emails. Call us on (07) 3712 2367 or email us and we will work with you to find another way to get your downloads to you.