Frequently Asked Questions (FAQs)
Answers to the most common questions about the Australian Employee Manual products
Instant HR Policies & Procedures & NDIS HR Manual Questions
Is the employee handbook up to date?
Are all the bonuses included in the price?
Are updates included?
Are they easy to customise?
Can you customise the documents for me?
Why do you recommend we run our final employee handbook past our lawyer?
Does it come in a bundle or can I buy just one or two?
Does it include full WHS policies & procedures?
Why is it so inexpensive?
Are your products guaranteed?
What payment types do you accept?
You can securely purchase our products using Mastercard, Visa or Amex using the Stripe payment processor. We no longer offer PayPal as a payment option as we found it created too many errors for our clients.
What are your terms and conditions?
I haven't received my download emails. Can you help?
First, take a look in your junk or spam folder as sometimes they end up in there.
If you don’t receive your download email within 5 minutes of purchase, please get in touch. Hotmail accounts and some business accounts with super aggressive spam filters may eat our download emails.
Call us on (07) 3712 2367 or email us and we will work with you to find another way to get your downloads to you.
I can't open the documents on my tablet/smartphone
How do I log into the website to access my updates?
I am having trouble resetting my password
If you have forgotten your password, you can request a new password at the account login page.
Password reset emails can take a few minutes to come through and tend to disappear into spam or junk filters. Hit send and receive on your email program and if the email hasn’t appeared after a few minutes then either give us a call on (07) 3712 2367 or send us an email at firstname.lastname@example.org and we will manually reset your password for you.
I have reset my password and now appear to be in the back end of the website and can't see my downloads
My email download links have expired
Your download links from your email have a 7 day expiry time.
After that time, simply log into the website using the Account Log In button at the top right of the menu, and you will be able to log in and download your documents at any time during your subscription.