Human Resource Policies

Instant HR Policies and Procedures Manual – 2014 Edition

The Simple Templates Designed to Make Managing Your Employees a Breeze

Dear Fellow Manager

  • Do you waste hours dealing with staffing issues, when you just want to get out and grow your business?
  • Do you employ people – but are not getting the results you want from them?
  • Do you find yourself repeatedly answering questions about entitlements, roles and responsibilities?
  • Would you like Australian HR Policies and Procedures that clearly outline all of the boundaries, rules, expectations, rights and responsibilities for your company … but you don’t have the time to put them together?

The fact that you’re here, reading this page means you are frustrated with how things currently are in your business and you want solutions. Right? Well, I’m glad you’re here because I believe in …

HR Manual Cover

Making People Management Easy

Instant HR Policies & Procedures makes it easy for you to create plain English, easy to understand Human Resource Policies and Procedures. The secret is our comprehensive employee handbook template which is quickly customisable for your company. In less than 30 minutes you will have clear and up-to-date People Management Policies and Procedures covering everything from hiring through to termination.

Hi, my name is Ingrid Cliff and for over 25 years I have worked with Australian businesses, helping them put in place effective yet simple Human Resource Policies and Procedures. To tell you a bit more about myself, I have a Degree in Psychology and Industrial Relations, and have worked in the Qld Industrial Commission as Research Officer to the Commission. I have been the Director of Human Resources for a large State Government Department as well as HR Manager for an aggressively expanding private sector company, with offices across Australia.

And I used to get really frustrated by what was available on the market to help me set up employee manuals for the companies I worked with. There were stacks of packages written for the USA market – but 90% of what was written just didn’t work in Australia.

I tried pretty much everything written in Australia over the years from high-priced yet brilliant products such as CCH, to the budget-priced entry level Maus’s employee manual pack.

None of them had the detail I needed …
None of them covered the tricky stuff like Social Media …
None of them worked!

So, as part of my HR policy and consulting roles, I spent months researching each policy to find out the best practice – implemented what I discovered in each company and then tweaked the results to improve the content. I tested every policy, every procedure in the real world. Each template was trialled, tested and tweaked until it was easy and worked.

When I started my own business, a number of my copywriting clients, who knew of my HR background, asked if I could recommend a useful employee manual template – as they were frustrated by what was on the market.

So, I started to share copies of my notes, gathered from years of experience, with them. Then the number of small businesses asking for my HR manual grew … and it grew … and it grew.

I finally edited all of my information, collated all of my notes, templates, forms … everything into one place and the Instant HR Policies and Procedures Manual was born.

In my own business I have consulted to companies of up to 7000 employees as well as micro-businesses. I know what works and what is just expensive hot air and I can tell you … these procedures work!

What others say

“Heart Harmony’s Instant HR Policies & Procedures is invaluable for small businesses – it is professional, extensive, and immediately accessible. One “find & replace” action was all that was required to create a working draft for our company, and then it was extremely easy to edit to fit our particular situation. It turns a nightmare of documentation requirements into a dream. Thanks Ingrid!”

Dianna Blake, Wimmer Water Solutions

“Thank you again for the wonderful HR package we purchased from you. Immediately this morning I spent hrs reading and going through the whole Manual and the extra bonuses…

It is everything we wanted to implement or put in place for our Company; it fits all our Company’s HR policies purposes and needs perfect. We have been using current Labour Law of Samoa – very basic but do not have the details like this package that we have always wanted.

We also appreciate the level of detail and attention and effort you have put into developing it.

It’s a blessing to have found your HR package on the Net.”

Shorley Mariner, OSM Consult, Samoa

“… you have covered everything and it was very easy to adapt to our Company culture – also having an Australian focus was very useful as most of the other online versions available are US law based, although ironically I actually bought it for our US office and adapted it but have since used it for our Australian office as well.”

Kristine Inkster

“Has been really helpful and definitely saved me time. Have written some P&P of my own but this covers many other things I hadn’t thought of and which would have taken me a lot of time to write myself. It is up to date with latest fair work regulations. A good reminder of all the things I need to be doing as an employer.”

Kate Marsh

So, What Are The Secrets of Easy HR?

It’s simple (when you know how) … It’s knowing about:

  • Fast Induction. Get your new team members fully productive weeks faster than before!
  • Exceptional staff. Discover the simple insiders tricks to hire and motivate exceptional team members.
  • Dealing with “problem employees” safely and easily to get a win/win outcome.
  • How to have all of your team members turn up on-time, every time.
  • Gaining hours of extra time each week for you. You waste hours every week repeating instructions, and chasing team members to do what you have asked. This kit provides you with simple tools to end this wasted time forever.
  • Boosting productivity. When team members have clear boundaries, know what they are doing and the consequences of their actions – you will be amazed at their results!
  • Increasing your profits. More productivity means better profits for you and your company.

 Now – I’ve made it easy for you to do that for your workplace

Instant HR Policies and Procedures will help both you and your team members become clear on expectations, performance, acceptable behaviour, as well as help you meet your administrative and legal requirements.

The employee handbook template is written in clear and easy to follow language, and is just like a recipe for success in your workplace. It contains all of my years of experience in one simple document … just like having one of the top HR practitioners working beside you in your workplace.

Instant HR Policies & Procedures have been designed especially for Australian small to medium-sized businesses, that employ or are about to employ team members or staff.

Whatever your people management issue, you will find a solution. A solution that has been tried and proven in workplaces similar to yours, by people just like you.

Our Instant HR Policies & Procedures is currently being used in businesses ranging from mines to accountant’s offices; from State Operas to winemakers; from petrol stations to independent supermarkets. Whether you are hiring your first employee or you are are medium-sized multi-million dollar business, chances are that someone like you is already using our Instant HR Policies & Procedures.

Here’s 5 More Reasons You’ll Want to Get Your Hands on Instant HR Policies and Procedures

  • Contains 282 detailed individual policies and procedure employee templates covering all the major areas of HR including Recruitment and Selection, Conditions of Employment, Performance, Learning & Development, Behaviour and Code of Conduct, Administration and Support.
  • Based on Australian Legislation and conditions.
  • Download Now! No waiting around for hard copy books or discs. In less than 5 minutes you can start improving your people management.
  • All contained in Word documents which makes it easy for you to insert your personal details such as your company name throughout the document.
  • We update the contents of our manual once a year based on legislative changes (more often if there are major changes). You get free updates for 12 months with your download.

What Precisely is Covered?

Click here for the Table of Contents

Imagine being easily able to handle these areas…Instant HR Policies & Procedures shows you how:

Recruitment & Selection

  • Position Descriptions
  • Recruitment & Selection
  • Referee Checks
  • Induction
  • Probation
  • Work Experience & Internships

Behaviour & Code of Conduct

  • Anti-Discrimination
  • Workplace Bullying & Harassment
  • Sexual Harassment
  • Racial Vilification
  • Whistleblowing
  • Code of Conduct
  • Discipline & Dismissal
  • Alcohol & Drugs
  • Grievance Procedures

Safety & Security

  • Workplace Health & Safety (Statement of policy)
  • Opening & Closing the Building
  • After Hours Access
  • Undesirable Client Behaviour
  • Receiving Goods Loss Prevention
  • Manual Handling
  • First Aid
  • Fire
  • Armed Robbery
  • Working From Home
  • Waste Management
  • Workplace Rehabilitation
  • Workplace Surveillance

Information Technology (New)

  • Information Technology (New)
  • Internet & Social Media (Updated)
  • Emails (New)
  • Mobile Phones, Instant Messaging
  • Personal Calls & Personal Mail
  • BYOD (Bring Your Own Device) (New)
  • Printers, Copiers & Faxes (New)

Administration & Support

  • Certificate of Service
  • Office appearance (daily & weekly tasks)
  • Client service
  • Client complaints
  • Media enquiries
  • Telephones
  • Expenditure & Purchasing
  • Motor vehicles
  • Lost Property

Performance Learning & Development

  • Performance Reviews
  • Learning & Development
  • Unsatisfactory Performance

Conditions of Employment

  • Employment type
  • Job sharing
  • Hours of Work
  • Punctuality
  • Shift swapping
  • Public Holidays
  • Overtime
  • Timesheets
  • Friends & Family Visits in work time
  • Pay & Pay records
  • Salary sacrifice
  • Privacy of Personnel Files & Records (New)
  • Access to records
  • Staff privacy
  • Staff Discount
  • Car Parking
  • Annual Leave
  • Personal Leave (sick leave, carers leave)
  • Paid Parental Leave
  • Compassionate Leave
  • Study Leave
  • Jury service
  • Community Service Leave
  • Leave without pay
  • Long Service Leave
  • Maternity Leave
  • Parental Leave
  • Adoption Leave
  • Christmas Closedown (New)
  • Outside employment
  • Termination of employment
  • Redundancy
  • Exit procedures
  • Abandonment of employment
  • Death
  • Privacy & confidentiality
  • Intellectual Property
  • Appearance and Uniforms
  • Travel – use of own car
  • Travel – on business

Click here for sample policy



More Proof this Stuff Really Works

“Easy to use. Lots of information, with different options. It is great value for money and has everything a small-business needs.”

Greg Mason

“The policies and procedures manual had basically everything that our HR department needed to make a start. It also came with the form templates that complemented the policies and procedures perfectly.”

Roslind Brown

“Ingrid’s Instant HR Policies and Procedures were exactly what I was looking for for my business. I wanted something simple and easy to read. Something I could just pick up that tells me exactly what I need to do. The Manual covers everything a business should have in place to look after their staff but never quite get around to doing. I fully recommend Instant HR Policies and Procedures to any small to medium business.”

Ian Coleman

“Instant HR Policies and Procedures is a fantastic resource that should be an essential part of any business that employs staff or is considering going down this path. This clear, concise manual tells you absolutely everything you need to know from the recruitment and selection process right through to conditions of employment and the nitty-gritty of paperwork and forms. Ingrid’s comprehensive manual really does make employing and managing staff a breeze; I can highly recommend investing in it.”

Donna-Marie Coggins, Jacaranda Business Support Services

“What I liked most about Instant HR Policies & Procedures is just that – Instant! These manuals are perfect for a small company just starting to get to grips with HR practices and the value they can add to the company.

It has a lot of information that could easily be overlooked. It is easily updated or customized to the company’s requirements and is very easy to purchase. “

Heidi Casey

Makes Complying With Legislation Easy!

Our Instant HR Policies and Procedures take into account a whole raft of legislation including the Fair Work Act, Fair Work Regulations, National Employment Standards, Small Business Fair Dismissal Code, Paid Parental Leave, Privacy Act & a whole raft of Workplace Surveillance Legislation.

Because of the complexity of the Industrial Relations system in Australia, this manual cannot provide you with detailed legal advice for your specific situation. You should seek independent legal advice on your final manual to ensure it covers your particular business circumstances.

STOP PRESS: 2014 Edition Now Available!

Instant Access

Would you like your Human Resource Policies and Procedures clearly spelt out for your business and start using the time you will save on other things? You Can!

HR Policies and Procedures written just for your company would normally set you back at least $10,000. Comparable quality products on the market cost over $1800 for the manual, and are only available as an adjunct to costly coaching programs.

I know small businesses can’t afford these sort of costs! Small businesses need something comprehensive, proven and at a price small businesses can afford!

So … you can download the full set of specially written for Australia Instant HR Policies and Procedures employee handbook templates in Word format for less than two hundred dollars. You will easily save this in improved productivity and reduced “mucking around”.

The documents come in a zipped file to reduce the size of your download – all you need to do is download the files, unzip them using your personal zip program on your computer and you are ready to go!

Imagine the time you will save … Imagine the money you will save having these policies in place …. Imagine the increased productivity of your team.

And I know many businesses worry about buying over the net. That ‘s why we back our manual by a 100% Money Back Guarantee!


100% money back guarantee

More happy client feedback…

“I was initially worried that the manual was not in hardcopy and I was paying over the internet. What I found was I loved it!

I’m doing my advanced diploma in Children’s Services, and as a Director it was great to get different ideas and policies. I have now got a whole new procedure for my employment and my staff appraisals.”


“I have been struggling to put together even the smallest of employee manuals with a group of policies, And now that I have tailored the Instant HR Policies & Procedures into my manual, I can’t believe how professional it has made our business. I loved that it is almost idiot proof! Everything is explained in easy to understand language.”

Jenni Reiffel, Polar Displays

Loved the stock letters! You’ve saved me hours of work! The manual is very comprehensive, accurate and “best practice” approach. Fantastic to get updated HR information which I can then easily customise for our organisation, rather than laboriously bringing our documents up to date, And the documents are well written, succinct and easy to tailor.

Monica Benyk

You Get All This! And when you download today you’ll receive ALL of these

…Over $920 value for just $197 + GST !

Instant Download of HR Policies & Procedures ($750 Value)

You receive immediate electronic access to our full HR Policies & Procedures Manual so you can get started right away on creating your full HR Policies and Procedures Employee Handbook for your business.


Bonus #1: HR Forms & Templates ($47 Value)

A pack filled to the brim with useful HR Forms and templates including Position Description template, Applicant Acknowledgement Letter, Applicant Rejection letter, Reference check, New Team Member checklist, Induction form, Team Member Details Form, Payslip Details Form, Leave Application, Timesheet, Probation Evaluation Form, Performance Appraisal Form, Exit Form, Motor Vehicle Accident Report Form, Expense Form, Letter of Appointment (Casual), Letter of Appointment (Fulltime/Part-time), Payroll Deduction Form,Probation Success Letter, Unsuccessful Probation Letter, Christmas Closedown Notice, Incident Report,Unsatisfactory Work Performance/ Discipline – First/Second Warning,Unsatisfactory Work Performance/ Discipline – Final Warning,Letter of Termination – With Notice,Letter of Termination – Summary Dismissal/Serious Misconduct


Bonus #2: New Employee Orientation Manual ($120 Value)

A separate New Employee Orientation Manual, ready to be customised, that covers all major things a new team member needs to know in their first week of employment with your company. It will help you plan and deliver highly focused inductions to get your new team member up to speed – FAST, as well as limit the, “You didn’t tell me that” conversations down the track.



Bonus #3: Performance Review Forms

A whole pile of different Performance Review forms, ranging from simple one page forms to more detailed and complex strategies.




Bonus #4: HR Articles

A pile of practical and useful HR articles to help you implement your HR Policies & Procedures in your business. This pack includes:

  • Reasons why you need a HR Manual;
  • Implementation Tips on how to implement your HR Manual;
  • How to write your own HR Policies;
  • How to hire your first team member;
  • How to make Codes of Conduct “stick”; and
  • Firing Tips – how to fire someone respectfully.









Click Here for Instant Access to the 2014 Edition – Just $197 + GST


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Why so inexpensive?

We regularly get calls from people wanting to check that documents and all the bonuses only cost $197 + GST. They want to know why we don’t charge hundreds more.

The reason is that we are a small Australian business and want to support other small businesses like us. We know small businesses don’t have the cash to splash around – they simply want good solutions delivered fast. Which is why we pruned out everything that adds to the cost of packages like ours. There is no fancy additional software, no discs, no packaging, no printing. There are no big offices and no expensive marketing. And we don’t do daily updates – just once a year major reviews. We pruned out of all our costs which means we can make it affordable and easy to access by most businesses.

That’s why we can keep our costs low .. and have kept them low for the 5 years kit this has been on the market.

Let me ask you something …

Where else could you find so much information, so much detail, so many answers for such a low price?

Instant HR Policies and Procedures gives you everything you need to effectively manage your team. Best of all, you can access every piece of my knowledge, every hard won fact, every experience with companies just like yours. And – you can get your hands on it all instantly.

If you want a successful team you owe it to yourself to invest in Instant HR Policies and Procedures – order today and start gaining clarity for you and your team.

Exuberantly yours



PS: If you are not ready to order how much longer will you put up with struggling with your Human Resources? Download today!

PPS: Remember, you are protected by my 100% Money Back Guarantee!

And do people ever take us up on the guarantee? Yes! In 2013 we refunded one manual to one company as it was too detailed for their needs, and another to another business as the manual wasn’t detailed enough. We understand that our manual is not right for all businesses, which is why both companies received their refunds the same day. You have exactly the same 100% money back guarantee to ensure the manual matches your needs!